Wallingford, CT – July 29, 2010 - An e-mailed “complaint” supposedly originating from Better Business Bureau is being sent to BBB accredited and non-accredited companies in states across the country, including Connecticut.
Businesses of all sizes have received the bogus e-mail complaint, ranging from banks and construction companies to major manufacturers and professionals. There is no indication how the e-mail addresses were collected.
The e-mail sender’s address is firstname.lastname@example.org with the subject line “BBB Complaint Case #” followed by a nine-digit number. Click on this link to see what the e-mail looks like: http://www.enewsbuilder.net/ctbbb/BBB_Fake_Complaint.pdf/
The body of the e-mail claims that the recipient did not respond to a complaint filed by Jason Harlow (however, other names may be used) under the category “Contract Issues.” The goal of the e-mail is to get the recipient to click on a hyperlink with the following text: “Please click here to access the complaint.”
Connecticut BBB is receiving calls on a daily basis from companies that have been targeted.
A link in identical e-mails sent out earlier this year downloaded malware to the recipients’ computers. Malware consists of programs designed to damage or initiate unwanted actions without the knowledge of the user. This may include harvesting logins and passwords and forwarding them to the e-mail’s author.
BBB advises businesses that receive this e-mail to take the following precautions:
- Do not click on any links or reply to the message
- Run a full virus scan on your computer if you did click the link
- Forward the message to email@example.com
- Delete the message from your inbox and recycle bin
If you receive any e-mail from Better Business Bureau about a complaint filed against your company and need assistance in determining whether or not it is legitimate, contact the BBB directly at www.bbb.org
For more advice on how to protect your business from malicious online attacks and data breaches visit http://www.bbb.org/data-security/